Quality Policy

Mission and vision

Mission
The FINQUES FELIU S.L mission is to manage real estate and property by adding value without neglecting the human factor and the professional development of our team.
 

Vision
We work the present with a view to the future. Being faithful to our origins, being a company that generates a good work environment, with qualified personnel and who are proud to belong to Finques Feliu and open paths focused on improving the quality of service to become a reference in our sector.

 

Commitments and strategic values

Quality: The commitment to satisfy the client and strict compliance with the applicable legal requirements will be the center of attention of all our services. The future of our organization will be determined by the quality of our response to the needs of the client.
 

Optimism: An ambition to grow in knowledge (to grow in value for the customer) and in technology and innovation (to grow in reliability and efficiency).
 

Honesty: Always act with transparency and responsibility ensuring equity and confidentiality with customers. Always keep the customer fluent in order to meet their needs, requirements and expectations.
 

Humanity: The fundamental basis of the strength of our organization lies in its employees, who will always try a work environment that will facilitate their motivation, involvement, competence and pride in their work.
 

Operating Values
 

  • We will support, support and develop an organization that:
  • Focus on continuous improvement
  • Be directed to meet the expectations of the client and comply with the applicable legal and regulatory requirements
  • Be based on teamwork
  • Communicate openly and stimulate answers
  • Ensure adequate training
  • Provide a safe working environment
  • Stimulate initiative, innovation and creativity
  • Recognize individual and team achievement
  • Delegate decision making at the lowest competent level
  • Social commitment and transparency regarding the activities

 

To achieve these goals, we will set the indicators corresponding to each one of the measurable parameters to which we will assign values that will constitute our quality objectives for the fixed period.

Quality goals established on this declaration will be revised before every pre-set period.
The relationships of our organization, internally with our collaborators and externally with suppliers and clients, will be honest, objective and straightforward, always recognizing the dignity of the person as a member of the team.

We admit that these are the shared values within the FINQUES FELIU S.L. organization.