Interview with Andrés Martínez Property and leasing manager: '2023 is customer perceived quality year.  We'll have have a permanent focus on surprising them

Our interviews are a way of showing that at Feliu we are a team of people who work for you. .

Finques Feliu (hereinafter FF) 1. How do you feel about the new position?

Andrés Martínez (hereinafter AM): It is a challenge to manage such an important part of Feliu's business, and at the same time a responsibility that I assume with energy. Wealth management has historically been a star service within the company, and the goal is to maintain the level of service quality, adapting to the current needs of our clients. To do so, it is essential to offer proximity and agility, relying on the technologies available to us.

2. FF: Beyond the objectives, what personal qualities do you want to bring to the position?

AM: 2023 is the year of "customer perceived quality".  We'll have have a permanent focus on surprising them. Questioning repetitive tasks in order to automate them, communicating with clients, giving value to assets, being agile with suppliers, working as a team, having focus, managing our time efficiently, focusing on qualitative and quantitative results are the lines of work that we want to see reflected in the team.
In general terms, the traits that I would like to imprint are the ability to adapt to change, a positive mentality, a spirit of improvement and self-improvement and to generate a climate that fosters synergies in the team, in projects or in challenges that arise.

3.   FF: What does the client demand today?

AM: At Feliu, due to our history, track record and ability to adapt to the client, our client target is broad. From the point of view of volume, we have from clients with one apartment to large estates, including family groups.

Here it is evident that the information and communication that each client group needs is very different, and in Feliu we are proud to be at the height of each one of them.
There are aspects in which they all agree:

- Direct personal treatment

- Trust, market knowledge

- The experience of a solvent company 

- Be clear

- Agility in any type of question or management.

It is essential to put the customer at the center of our organization. This means that all processes are focused on offering maximum transparency and communication. A happy customer, or a fan of Feliu, is for us the best satisfaction of a job well done.

4. FF: How would you improve the visibility of your work in networks?

AM: Visibility in networks, or on the Internet, is something basic nowadays. Either you are there or you don't exist...
Generating content of interest to followers, both in the real estate sector and other related topics, can help generate greater engagement.

For some years now, our communication and marketing team has been doing more than interesting work in this regard, and I am convinced that this will also help to increase the engagement of our followers.

I'ts been a plesuare to answer!